Upgrades & Maintenance
Upgrades and maintenance help keep the Reliable Insights Platform secure, stable, and up to date.
Maintenance may include platform updates, new features, issue fixes, security updates, infrastructure changes, dependency updates, configuration changes, and operational support activities.
Why upgrades and maintenance matter
Regular maintenance helps ensure that RI Platform remains suitable for secure and reliable operation.
Upgrade and maintenance planning supports:
- Security updates.
- Platform stability.
- New feature delivery.
- Issue fixes.
- Performance improvements.
- Compatibility with supported infrastructure.
- Reliable operation of Studio, Pipeline, and RI Connect workflows.
Hosted platform maintenance
For the hosted Reliable Insights Platform, platform maintenance is managed by Reliable Insights.
Hosted platform updates are applied when new features are released, issues are fixed, or operational improvements are required.
Reliable Insights aims to minimise downtime for hosted platform upgrades and, where possible, performs maintenance outside standard UK working hours.
If users try to access the platform during a maintenance window, they will be shown a maintenance page until the update is complete.
Upgrade validation
After an upgrade or maintenance activity, customers should validate that important workflows continue to operate as expected.
Validation may include checking:
- Studio dataset and experiment access.
- Pipeline datasource connectivity.
- Feed updates and alerts.
- Deployment status and results.
- API key usage.
Production workspaces and critical integrations should be prioritised during post-maintenance validation.
Customer responsibilities
Customer responsibilities depend on the deployment model.
For hosted deployments, customers are typically responsible for:
- Planning around any communicated impact.
- Validating important workflows after maintenance.
- Reporting unexpected behaviour to Reliable Insights.
How this supports reliable administration
Upgrade and maintenance planning helps customers administer RI Platform reliably by:
- Keeping the platform secure, stable, and supportable.
- Delivering new features and issue fixes.
- Reducing uncertainty around planned changes.
- Helping customers prepare for maintenance impact.
- Supporting validation of critical workspaces and integrations.
- Clarifying responsibilities between Reliable Insights and the customer.
A clear upgrade and maintenance approach helps customers use RI Platform as part of a controlled, well-administered production environment.